Refund policy

We strive to ensure customer satisfaction with every order.

Eligibility for Returns:

• Product received is damaged, defective, or incorrect
• Product does not match the description

Return Conditions:

• Return request must be raised within 7 days of delivery
• Product must be unused, sealed, and in original packaging
• Proof (images or video) may be required for verification

Non-Returnable Items:

• Opened or used healthcare products
• Items damaged due to misuse
• Products returned after the allowed time period 

Refund Process:

• Once approved, refunds are processed within a few working days
• Refunds may be issued via bank transfer or adjusted in future orders

Mission Statement

At Sasti Dawai, our mission is to make healthcare accessible and affordable for everyone. We are committed to providing high-quality supplements and healthcare products at competitive prices, ensuring that every individual can take control of their health without financial burden.

Vision Statement

Our vision is to become a trusted name in Pakistan’s online healthcare industry by delivering reliable products, exceptional customer service, and a seamless shopping experience. We aim to empower communities with easy access to essential health solutions and build long-term trust with our customers.